Effective Date: September 2, 2026
Last Updated: September 2, 2026
Pepéra Labs Inc. (“Pepéra Labs,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that we collect, use, disclose, and retain.
This Privacy Policy explains how we handle personal information when you visit our website, create an account, place an order, communicate with us, subscribe to marketing communications, or otherwise interact with Pepéra Labs Inc. and our online store (collectively, the “Services”).
By using our Services or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
We collect only personal information that is reasonably necessary to operate our business, provide our Services, process transactions, communicate with customers, maintain security, and comply with applicable legal obligations.
Depending on how you interact with us, we may collect:
Information You Provide
This may include:
- Your name;
- Billing and shipping address;
- Email address;
- Telephone number;
- Account username and password;
- Products ordered, quantities, order history, and transaction information;
- Customer service inquiries and correspondence;
- Information you voluntarily provide through forms, email, chat, reviews, or other communications; and
- Marketing preferences and consent records.
Because the products purchased from Pepéra Labs may, depending on the circumstances, reveal information about a person’s interests, we treat order information with appropriate care and confidentiality.
We do not require customers to provide medical diagnoses, medical records, prescriptions, or other health information unless specifically required by applicable law. If you voluntarily provide sensitive information when communicating with us, we will handle that information in accordance with this Privacy Policy and applicable privacy laws.
Payment Information
When you make a purchase, payment information may be processed by third-party payment processors.
Depending on the payment method used, information may include:
- Credit or debit card information;
- Billing information;
- Transaction identifiers; and
- Payment authorization information.
Complete payment card information is generally processed directly by our payment service providers and is not intended to be stored directly on Pepéra Labs systems.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- Internet Protocol (IP) address;
- Browser type;
- Device type;
- Operating system;
- Approximate geographic location based on IP address;
- Pages viewed;
- Referring website;
- Date and time of visits;
- Website interactions;
- Shopping cart activity; and
- Cookie and analytics information.
We use this information to operate and secure our website, understand how visitors use our Services, diagnose technical problems, and improve the customer experience.
2. How We Use Personal Information
Pepéra Labs may use personal information to:
- Process, fulfill, and deliver orders;
- Process payments and refunds;
- Create and manage customer accounts;
- Provide order confirmations, shipping updates, and transactional communications;
- Verify transactions and prevent fraud;
- Respond to questions, requests, or customer service inquiries;
- Manage returns, refunds, disputes, or chargebacks;
- Maintain records relating to transactions;
- Improve our website, products, Services, and customer experience;
- Analyze website performance and usage;
- Detect, investigate, and prevent fraud, security incidents, or misuse of our Services;
- Protect our legal rights and the rights of customers or third parties;
- Comply with tax, accounting, regulatory, court, law-enforcement, and other legal requirements;
- Send marketing communications where permitted by applicable law; and
- Carry out other purposes that are disclosed to you when the information is collected or for which you provide consent.
We will not use personal information for a materially different purpose without obtaining additional consent where required by law.
3. Consent
Where required by applicable law, we obtain consent before collecting, using, or disclosing personal information.
Consent may be express or implied depending on the circumstances, the sensitivity of the information, and your reasonable expectations.
For example, when you provide your shipping address while placing an order, we may rely on your consent to use that address to fulfill the order and provide it to the applicable shipping or delivery provider.
You may withdraw consent for certain uses of your information at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent may affect our ability to provide certain Services. For example, we cannot complete an online order without collecting information necessary to process payment and deliver the order.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, analytics technologies, and similar tools.
These technologies may be used to:
- Keep our website functioning properly;
- Maintain your shopping cart;
- Keep you signed into your account;
- Remember your preferences;
- Protect against fraudulent activity;
- Understand website traffic and usage;
- Measure website performance; and
- Support advertising or marketing activities where permitted.
Some cookies are necessary for the operation of the website and cannot reasonably be disabled through our systems.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You may also be able to control or delete cookies using your browser settings. Disabling certain cookies may affect the functionality of our website.
5. Marketing Communications
If you subscribe to our newsletter, promotional emails, SMS messages, or other marketing communications, we may use your contact information to send you information about Pepéra Labs products, promotions, announcements, or related offerings.
We send commercial electronic messages in accordance with applicable Canadian anti-spam requirements.
You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in the message or by contacting us.
Unsubscribing from promotional communications will not prevent us from sending communications necessary to complete transactions, such as order confirmations, shipping notices, security alerts, or customer service messages.
6. How We Share Personal Information
Pepéra Labs does not sell personal information to third parties for monetary consideration.
We may disclose personal information to service providers that assist us in operating our business, including:
- Payment processors;
- E-commerce platform providers;
- Website hosting providers;
- Shipping and delivery providers;
- Email and communications providers;
- Website analytics providers;
- Information technology and cybersecurity providers;
- Fraud prevention and payment-security providers;
- Customer service providers;
- Accounting, bookkeeping, tax, insurance, and professional advisers; and
- Other vendors that provide services necessary to operate our business.
These providers may access personal information only as reasonably necessary to perform services on our behalf or as otherwise permitted by applicable law.
We may also disclose personal information:
- With your consent;
- To comply with applicable laws, regulations, subpoenas, court orders, warrants, or lawful government requests;
- To investigate or prevent fraud, security incidents, or illegal activity;
- To enforce our agreements or protect our legal rights;
- Where necessary to protect the safety, rights, or property of Pepéra Labs, our customers, or others; or
- In connection with a proposed or completed financing, merger, acquisition, reorganization, sale of assets, or similar corporate transaction, subject to applicable privacy requirements.
7. International Processing and Storage
Some of our service providers may process or store personal information outside your province or outside Canada, including in the United States or other jurisdictions.
When personal information is transferred to another jurisdiction, it may become subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, regulatory authorities, or governments in accordance with applicable laws.
Pepéra Labs remains responsible for personal information under our control as required by applicable Canadian privacy legislation and takes reasonable steps when selecting service providers that process personal information on our behalf.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legitimate business, accounting, tax, fraud-prevention, contractual, and legal requirements.
Different types of information may have different retention periods.
When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it in accordance with applicable law.
9. Security
Pepéra Labs uses reasonable administrative, organizational, physical, and technical safeguards designed to protect personal information against:
- Unauthorized access;
- Unauthorized disclosure;
- Loss;
- Theft;
- Misuse;
- Alteration; and
- Destruction.
Our safeguards may include access restrictions, account authentication, encryption, secure hosting technologies, employee or contractor access controls, and security measures implemented by our service providers.
No method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
If we become aware of a privacy or security breach involving personal information, we will assess the incident and provide notifications to affected individuals and privacy regulators where required by applicable law.
10. Your Privacy Rights
Depending on where you live and applicable privacy legislation, you may have the right to:
- Ask whether we hold personal information about you;
- Request access to your personal information;
- Request correction of inaccurate or incomplete personal information;
- Withdraw certain consents;
- Request information concerning how your personal information has been used or disclosed;
- Request deletion of certain personal information where permitted by law; and
- Make a complaint regarding our privacy practices.
We may need to verify your identity before responding to a privacy request.
Certain information may not be provided or deleted where we are required or permitted to retain it by law, including information necessary for tax, accounting, fraud-prevention, dispute-resolution, regulatory, or legal purposes.
To exercise your privacy rights, contact our Privacy Officer using the information provided below.
11. Privacy of Minors
Our Services are intended for individuals who have reached the age of majority applicable in their jurisdiction.
We do not knowingly collect personal information from children through our online store.
If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete the information where appropriate.
12. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services.
Pepéra Labs is not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies of any third-party website or service before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, service providers, or legal obligations.
When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.
Where required by law, we may provide additional notice of material changes or obtain additional consent.
We encourage you to periodically review this Privacy Policy.
14. Privacy Officer and Contact Information
Pepéra Labs Inc. has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy inquiries, complaints, and access requests.
Questions or concerns regarding this Privacy Policy or our handling of personal information may be directed to:
Privacy Officer
Pepéra Labs Inc.
Email: privacy@peperalabs.ca
Mailing Address: 3233 Edenwood Cres., Burlington, ON L7M 3K4, Canada
Please include sufficient information for us to understand and respond to your request.
If you are not satisfied with our response, you may also have the right to contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.
15. Applicable Privacy Laws
Pepéra Labs Inc. seeks to handle personal information in accordance with applicable Canadian privacy legislation, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.
Additional privacy rights or requirements may apply depending on your province, territory, country, or jurisdiction.
